FAQs

The Serial Number (SN) is located on the back of your OneTouch® meter and on the meter box.

You can register your meter in 3 simple ways:

You can register your meter in 3 simple ways:

1) Online

2) Using the registration card supplied together with your meter

3) Contacting OneTouch^® Customer Care @ 1800 22 55 44. Please make sure you have your meter available to make the registration process simple.

LifeScan guarantees that the OneTouch® meters will be free of defects in material and workmanship for three years, valid from the date of purchase. The guarantee extends only to the original purchaser and is not transferable.

If you are experiencing problems with your OneTouch^® meter, please first check the "Troubleshooting" section in your Owner’s Booklet. If you are still experiencing problems, please contact OneTouch^® Customer Care @ [email protected] and we'll do everything we can to help resolve the problem.  Please make sure you have your meter and test strips available when you call.

OneTouch^® test strips are sold separately and may not be included in the meter kit. For availability of test strips, please contact OneTouch^® Customer Care @ 1800 22 55 44 or ask your pharmacist or healthcare professional.