FAQs

The Serial Number (SN) is located on the back of your OneTouch® meter and on the meter box.

You can register your meter in 3 simple ways:

You can register your meter in 3 simple ways:

1) Online

2) Using the registration card supplied together with your meter

3) Contacting OneTouch^® Customer Care @ 1800 22 55 44. Please make sure you have your meter available to make the registration process simple.

Lifescan Medical Devices India Private Limited, previously a division of Johnson & Johnson Private Limited, has updated the Warranty for all OneTouch® Blood Glucose Monitors (“OneTouch® Monitors”) to a period of three (3) years with immediate effect. The updated terms and conditions of warranty shall be in supersession of all previous communications and apply to OneTouch® Monitors that are purchased prior to and after the date of this intimation.Warranty for OneTouch® Select Simple™ meters and OneTouch Ultra® family of meters (UltraEasy, Ultra 2, Ultra) will be applicable upto 22^nd Oct, 2022.

All other warranty terms and conditions applicable to the OneTouch® Monitors shall remain unchanged. It is clarified that the warranty for the OneTouch® Monitors does not guarantee the availability of compatible test strips.

If you are experiencing problems with your OneTouch^® meter, please first check the "Troubleshooting" section in your Owner’s Booklet. If you are still experiencing problems, please contact OneTouch^® Customer Care @ [email protected] and we'll do everything we can to help resolve the problem.  Please make sure you have your meter and test strips available when you call.

OneTouch^® test strips are sold separately and may not be included in the meter kit. For availability of test strips, please contact OneTouch^® Customer Care @ 1800 22 55 44 or ask your pharmacist or healthcare professional.