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Customer Care

OneTouch® Customer Care is here to offer you the support you need - when you need it. With more than 350 agents and 35 languages covered worldwide we all have a very clear objective and reason for coming to work every day - to help guide your way forward.

Got a question?

We've put together a list of some of our most frequently asked questions. So if you have a question, have a look here first. If you can't find the answer you're looking for - please just give us a call and we'll be happy to help!

Haven’t registered your meter yet?

By registering your meter, we can provide you with ongoing support to help you manage your diabetes. Just click "Register" below and fill in the form to complete your registration.


Need a new logbook?

Using a Logbook to keep track of your results is a very easy and useful way to monitor your blood glucose results.

Simply download your free Logbook here!

How to contact us


Customer care Email
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Email us at: [email protected]


Customer Support Phone
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Free phone 1800 22 55 44
Lines open: Monday – Sunday
8:00am – 8:00pm